do I contact the owner of the vacation rental?
individual listing on our site includes contact information
for the owner. To email just click on the email icon
and you will be taken to a form. After you fill in the
form and click submit it will be sent to the owner and
hopefully you will receive a prompt reply. There will
usually be a telephone contact number should you wish to
speak to the owner in person.
Can I email the webmaster of Ideal Vacation Rentals for
information about a specific vacation rental?
A. Ideal Vacation
Rentals is an internet listing service for owners of
vacation rentals as well as helping potential renters find a
suitable vacation home. We are like a newspaper
in the sense that we provide the means for the owners to
advertise their vacation homes, however we have nothing
whatsoever to do with their rentals.
Do the owners pay
you commissions or referral fees?
A. The owners
pay a flat annual rate to advertise on our site. We
are not a "middle man" in the booking process and do not
charge any commissions or referral fees.
How do I know
that the owner has a legitimate rental?
A. We do not
check out each vacation home that is advertised on our site,
just as a newspaper does not check to see if an ad is
legitimate or not. However if you are concerned about
this there are a few things you could do. Speaking on
the phone with the owner, will often establish a sense of
trust. You may want to ask for referrals from previous
renters and ask questions that only the owners would be able
to answer. Usually you will be able to tell if the
answers sound suspicious. For example, the price may
sound too good to be true or the owner may not be able to
tell you the exact location of the property. You could
also ask for the phone number of someone in the complex who
may be able to verify that the owner is legitimate.
The good thing to remember is that anyone doing this would
not last long on a vacation rental site, once they were
found out once. So far we have not experienced this
happening on Ideal Vacation Rentals.
What kind of
deposit and payment arrangements can I expect?
A. Most property
owners require a deposit of between 10% to 50% of the total
rental price to hold a reservation. This is usually
due immediately upon making your booking. You will
probably also be asked for a refundable damage deposit that
you will receive back after your rental is over, as long as
you leave the property in good condition. Each owner
may have a slightly different way of handling payment and
most will have you sign a simple rental agreement.
Q. Why do most owners require the balance of
payment one or two months in advance of a check in date?
hotels, which are big companies, private owners need the
guarantee that you have committed yourself to rent their
property for specified dates. Quite often people book
well in advance for their holidays. If an owner
allowed you to pay the balance on arrival or at the end of
your stay, you may decide to forfeit your deposit and cancel
the booking for whatever reason. This would probably
leave the owner in a situation where they could not rent the
property again for the time you have cancelled.
Q. What kind of
cancellation policy can I expect from an owner?
A. Owners may
vary in their cancellation policies so it is best for you to
find out all these details before you make a booking.
Q. Do owners provide me with any kind of
A. Probably not. Some people with health
problems that could re occur just before a trip, may want to
look into their own cancellation insurance for their rental.
This usually only costs a few dollars on every $100 spent
and can ease your mind if this is a concern.
Once I book, how
do I receive details regarding check in and check out, how
to get the key, and directions to the property etc.?
A. It is up to
the owner of the property you are renting to send you
detailed instructions which include everything you need to
know. Owners have different ways of getting the key to
you. Some send it by courier, others have a lock box
on the door and others either live on property and are there
to greet you, or send someone else to give you the key.
In some rental complexes the owner arranges for you to pick
up the key at the front desk or office.
What happens if
something goes wrong during my stay?
A. Make sure the
owner provides you with contact numbers for any emergencies
which may arise during your stay. Usually if there is
a problem, the owner will arrange a solution as quickly as
Do I have to
clean the unit before I leave?
A. Most owners
of vacation rentals have the homes cleaned before and after
your stay and they expect you to tidy up as you go along.
Sometimes they provide maid service once a week depending on
the length of your stay, or you may have to pay extra for
maid service. There are also owners who expect you to
leave the unit as you found it. It is up to you to
find out the expectations of each individual owner.